[02] ECOM Door-to-Door Refund Process :

[02] ECOM Door-to-Door Refund Process Print

Created by: Christoff Sy

Modified on: Fri, 25 Mar, 2022 at 12:14 PM

This article will guide you through the ECOM Door-to-Door Refund Process

This section is for the following departments: Accounting, ECOM Aftersales, ECOM Logistics, Logistics, and RMA

TABLE OF CONTENTS

You may visit the Aftersales Policy for more information.

Christoff is the author of this solution article.

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STEP	C/O	PROCESS
1	Customer	Create a warranty request.
2	ECOM Aftersales	Verify that the transaction is valid and within warranty. Call or message the customer to perform initial diagnosis of product.
3	ECOM Aftersales	Input correct Customer Location and Digits Code in DAS.
4	ECOM Aftersales	Coordinate Pick-up Schedule and Cost with 3rd Party Courier and Customer. Input Door-to-Door Pick-up Schedule in DAS.
5	ECOM Aftersales	Receive item from 3rd Party Courier. If item is for Service Center, turn-over to the Logistics department.
6	Logistics	Click PROCEED in DAS. If item is for Service Center, deliver to the Service Center branch indicated in the DAS.
7	RMA / Service Center	Begin the diagnosis of the item. Click REFUND in DAS.
8	Accounting	Print CRF in DAS. Refund customer.
9	RMA / Service Center	If RMA, create and receive BEA SOR. Input BEA SOR# in DAS. If Service Center, click NEXT in DAS.
10	Accounting	Upload Proof of Refund in Gdrive. Close transaction in DAS once the customer has been refunded.

[02] ECOM Door-to-Door Refund Process Print