[03] ECOM Door-to-Door Reject Process :

This article will guide you through the ECOM Door-to-Door Reject Process

This section is for the following departments: ECOM Aftersales, ECOM Logistics, Logistics, and RMA

TABLE OF CONTENTS

You may visit the Aftersales Policy for more information.

STEP	C/O	PROCESS
1	Customer	Create a warranty request.
2	ECOM Aftersales	Verify that the transaction is valid and within warranty. Call or message the customer to perform initial diagnosis of product.
3	ECOM Aftersales	Input correct Customer Location and Digits Code in DAS.
4	ECOM Aftersales	Coordinate Pick-up Schedule and Cost with 3rd Party Courier and Customer. Input Door-to-Door Pick-up Schedule in DAS.
5	ECOM Aftersales	Receive item from 3rd Party Courier. If item is for Service Center, turn-over to the Logistics department.
6	Logistics	Click PROCEED in DAS. If item is for Service Center, deliver to the Service Center branch indicated in the DAS.
7	RMA / Service Center	Begin the diagnosis of the item. Click REJECT in DAS if item is out-of-warranty and not repairable.
8	RMA / Service Center	Print SRR FORM. If RMA, turnover item and form to ECOM Logistics. If Service Center, turnover item and form to Logistics, then turnover item to ECOM Logistics.
9	Logistics	Schedule Pull-out in DAS. Print SRR FORM.
10	ECOM Logistics	Coordinate delivery to 3rd Party Courier or Logistics department depending on the location.
11	ECOM Aftersales	Close transaction in DAS once the customer has received the item.

[03] ECOM Door-to-Door Reject Process Print