[05] ECOM Store Drop-off Refund Process :

[05] ECOM Store Drop-off Refund Process Print

Created by: Christoff Sy

Modified on: Thu, 11 Mar, 2021 at 6:33 PM

This article will guide you through the ECOM Store Drop-off Refund Process

This section is for the following departments: Accounting, ECOM Aftersales, ECOM Logistics, Logistics, RMA, Service Center, and Store Ops

TABLE OF CONTENTS

You may visit the Aftersales Policy for more information.

Christoff is the author of this solution article.

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STEP	C/O	PROCESS
1	Customer	Create a warranty request.
2	ECOM Aftersales	Verify that the transaction is valid and within warranty. Call or message the customer to perform initial diagnosis of product.
3	ECOM Aftersales	Input correct Customer Location and Digits Code in DAS.
4	ECOM Logistics / ECOM Aftersales	Input Store Drop-off Schedule in DAS.
5	Store Ops	Receive item from customer. Receive item in DAS.
6	Logistics	Input Pull-out Schedule in DAS. Print Pull-out Form.
7	Logistics	Pull-out item from the store. Turn-over the item to RMA or Service Center depending on the brand.
8	RMA / Service Center	Receive item from Logistics and begin diagnosis. If within warranty, begin repair. Click REFUND in DAS.
9	Accounting	Print CRF in DAS. Refund customer.
10	RMA / Service Center	If RMA, create and receive BEA SOR. Input BEA SOR# in DAS. If Service Center, click NEXT in DAS.
11	Accounting	Upload Proof of Refund to Gdrive. Close transaction in DAS once the customer has been refunded.

[05] ECOM Store Drop-off Refund Process Print