This article will guide you through the ECOM Store Drop-off Repair Process

This section is for the following departments: ECOM Aftersales, ECOM Logistics, Logistics, RMA, Service Center, and Store Ops

TABLE OF CONTENTS

• Process

Process

STEP	C/O	PROCESS
1	Customer	Create a warranty request.
2	ECOM Aftersales	Verify that the transaction is valid and within warranty. Call or message the customer to perform initial diagnosis of product.
3	ECOM Aftersales	Input correct Customer Location and Digits Code in DAS.
4	ECOM Logistics / ECOM Aftersales	Input Store Drop-off Schedule in DAS.
5	Store Ops	Receive item from customer. Receive item in DAS. Print Pull-out Form and have customer sign as proof of receipt.
6	Logistics	Input Pull-out Schedule in DAS. Print Pull-out Form.
7	Logistics	Pull-out item from the store. Turn-over the item to RMA or Service Center depending on the brand.
8	RMA / Service Center	Receive item from Logistics and begin diagnosis. Click REJECT in DAS if item is out-of-warranty and not repairable.
9	RMA / Service Center	Print SRR FORM. If RMA, turnover item and form to Logistics. If Service Center, turnover item and form to Logistics.
10	Logistics	Schedule Pull-out in DAS. Print SRR FORM. Deliver item to the Store Drop-off location.
11	Store Ops	Contact customer to pick-up their item in the store.
12	Store Ops	Once customer is in-store, have them sign the SRR FORM. Turn-over item to customer. Message DAS reference number to the Group Chat.
13	Store Ops / ECOM Aftersales	Upload SRR FORM to Gdrive. Close transaction in DAS once the customer has received the item.

You may visit the Aftersales Policy for more information.