This article will guide you through the RETAIL Store Drop-off Repair Process

This section is for the following departments: OPS Aftersales, Logistics, RMA, Service Center, and Store Ops


TABLE OF CONTENTS

Process



STEPC/OPROCESS
1
CustomerCreate a warranty request. Drop-off the item in the store.
2
Store OpsVerify that the transaction is valid and within warranty.
Perform initial diagnosis of product.
3
Store OpsInput correct Customer Location and Digits Code in DAS.
Print Pull-out Form and have customer sign as proof of receipt.
4
LogisticsInput Pull-out Schedule in DAS.
Print Pull-out Form.
5
LogisticsPull-out item from the store.
Turn-over the item to RMA or Service Center depending on the brand.
6
RMA /
Service Center		Receive item from Logistics and begin diagnosis.
Click REPAIR in DAS if item is out-of-warranty and not repairable.
7
RMA /
Service Center		Print SRR FORM.
If RMA, turnover item and form to Logistics.
If Service Center, turnover item and form to Logistics.
8
Logistics
Schedule Pull-out in DAS.
Print SRR FORM.
Deliver item to the Store Drop-off location.
9
Store OpsContact customer to pick-up their item in the store.
10
Store OpsOnce customer is in-store, have them sign the SRR FORM. Turnover item to customer.
Message DAS reference number to the Group Chat.
11
Store Ops /
OPS Aftersales
Upload SRR FORM to Gdrive.
Close transaction in DAS once the customer has received the item.

You may visit the Aftersales Policy for more information.