This article will guide you through the RETAIL Store Drop-off Refund Process

This section is for the following departments: Accounting, Ops Aftersales, Logistics, RMA, Service Center, and Store Ops


TABLE OF CONTENTS

Process



STEPC/OPROCESS
1
CustomerCreate a warranty request. Drop-off the item in store.
2
Store Ops
Verify that the transaction is valid and within warranty.
Perform initial diagnosis of product.
3
Store OpsInput correct Customer Location and Digits Code in DAS.
4
Logistics
Input Pull-out Schedule in DAS.
Print Pull-out Form.
5
Logistics
Pull-out item from the store.
Turn-over the item to RMA or Service Center depending on the brand.
6
RMA /
Service Center		Receive item from Logistics and begin diagnosis.
Click REFUND in DAS.
7
Ops Aftersales
Get Bank Details from customer.
Input Bank Details in DAS.
8
AccountingPrint CRF in DAS.
Refund customer.
9
RMA /
Service Center		If RMA, create and receive BEA SOR. Input BEA SOR# in DAS.
If Service Center, click NEXT in DAS.
10
Accounting
Upload Proof of Refund to Gdrive.
Close transaction in DAS once the customer has been refunded.

You may visit the Aftersales Policy for more information.