This article will guide you through the RETAIL Store Drop-off Reject Process

This section is for the following departments: OPS Aftersales, Logistics, RMA, Service Center, and Store Ops


TABLE OF CONTENTS

Process



STEPC/OPROCESS
1
CustomerCreate a warranty request. Drop-off the item in the store.
2
Store OpsVerify that the transaction is valid and within warranty.
Perform initial diagnosis of product.
3
Store OpsInput correct Customer Location and Digits Code in DAS.
Print Pull-out Form and have customer sign as proof of receipt. 
4
LogisticsInput Pull-out Schedule in DAS.
Print Pull-out Form.
5
LogisticsPull-out item from the store.
Turn-over the item to RMA or Service Center depending on the brand.
6
RMA /
Service Center		Receive item from Logistics and begin diagnosis.
Click REJECT in DAS if item is out-of-warranty and not repairable.
7
RMA /
Service Center		Print RETURN FORM.
If RMA, turnover item and form to Logistics.
If Service Center, turnover item and form to Logistics.
8
Logistics
Schedule Pull-out in DAS.
Print SRR FORM.
Deliver item to the Store Drop-off location.
9
Store OpsContact customer to pick-up their item in the store.
10
Store OpsOnce customer is in-store, have them sign the SRR FORM. Turn-over item to customer.
Message DAS reference number to the Group Chat.
11
OPS Aftersales
Upload SRR FORM to Gdrive.
Close transaction in DAS once the customer has received the item.

You may visit the Aftersales Policy for more information.